GTC
1. SCOPE
1.1 These terms and conditions of “Slowli Concept” (hereinafter referred to as the “Seller”) apply to all contracts concluded by a consumer (hereinafter referred to as the “Customer”) with the Seller with regard to the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.
1.2 Our online shop is aimed exclusively at Customers (B2C).
1.3 A Customer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
2. CONCLUSION OF CONTRACT
2.1 The product descriptions contained in the Seller’s online shop constitute binding offers on the Seller’s part.
2.2 The Customer may accept the offer via the online order form integrated into the Seller’s online shop. When placing an order via the online order form, the Customer, after entering the personal order data, submits a legally binding acceptance of the contractual offer regarding the goods contained in their shopping cart by clicking the button, concluding the ordering process. However, the offer can only be accepted if the Customer accepts these terms and conditions by ticking the box “I have read the general terms and conditions and expressly agree to them”.
2.3 The Seller will send the Customer a confirmation of the order by email.
3. RESERVATION OF OWNERSHIP
3.1 The object of purchase remains the property of the Seller until payment has been made in full.
4. PRICES
4.1 The prices are in EURO including VAT. Any transport costs or additional costs will be indicated in the summary of the order list.
4.2 Products are manufactured to order and will be delivered within 3-6 weeks of the order.
5. TERMS OF PAYMENT
5.1 The Customer has various payment options available, which are indicated on the Seller’s Shipping and Payment webpage.
5.2 If payment in advance has been agreed, payment is due immediately after the conclusion of the contract. Our bank details will be communicated in a separate email.
5.3 If the payment method “PayPal” is selected, the payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms and conditions of use, which can be viewed at https://www.paypal.com/it/webapps/mpp/ua/useragreement-full?locale.x=en_IT. This requires, among other things, that the Customer opens a PayPal account or already has such an account.
6. DELIVERY AND SHIPPING CONDITIONS
6.1 Goods are regularly delivered by mail order and to the delivery address specified by the Customer. When processing the transaction, the delivery address specified in the Seller’s order processing shall be decisive.
6.2 The delivery time can be found in the product description and here.
6.3 For larger pieces, transport to or within the home is not provided. Assembly is not offered. Precise assembly instructions will be supplied.
6.4 If the transport company returns the dispatched goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful shipment.
6.5 Partial deliveries: We are entitled to make partial deliveries if this is reasonable for the Customer. Additional shipping costs shall only be incurred if expressly agreed.
6.6 Customer collection is not possible.
7. ACCEPTANCE OF GOODS
7.1 When you receive the delivery from the courier service, you should check the following:
a) The package must be intact, undamaged, in dry condition and meet all the requirements of a normal package.
b) The number of packages indicated on the consignment note must correspond to the number of packages handed over to you.
Any irregularities must be reported to the courier immediately. If this does not happen, we will assume that the goods were delivered in proper condition.
7.2 Procedure in case of transport damage to the package:
If you find that the package is damaged when you receive the goods, please proceed as follows:
a) Reject the parcel if you notice damage to the product, even without opening the parcel.
b) Acknowledge receipt only with reservations. Make a note on the consignment note “receipt with reservation” and only then sign for receipt of the goods. This is the only way to be compensated for the damage incurred.
If possible, take a photo of the damage. As soon as you have opened the parcel, check whether the contents are in order. If this is not the case, be sure to get in touch with us immediately.
c) If it is not possible to acknowledge receipt of the parcel only with reservation, then refuse the parcel.
8. DAMAGE DUE TO TRANSPORT
8.1 The Customer is obliged to check the integrity of the goods at the time of delivery, as in clause 7.
8.2 The Seller accepts no responsibility for any damage to the goods occurring after the goods have been handed over from the carrier to the Customer, except for manufacturing defects. (See warranty conditions)
8.3 The Seller is not liable for delays in delivery or for non-delivery of the products if the address has been incorrectly indicated by the Customer or is incorrect. The risk of accidental loss shall pass to the Customer if the Customer defaults. The Seller accepts no liability whatsoever if the goods are delivered late or not at all due to cases of force majeure, such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods or other similar events that prevent the timely performance of the contract in whole or in part.
9. RIGHT OF WITHDRAWAL
9.1 Customers are generally entitled to a right of withdrawal.
9.2 The Customer can find more detailed information on the right of withdrawal here.
10. DISPUTE RESOLUTION
10.1 The European Commission provides a platform for online dispute resolution (OS), which the Buyer can find at http://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court dispute resolution procedure.
11. WARRANTY AND GUARANTEES
11.1 Legal liability for defects applies.
11.2 For consumers, the Legislative Decree of 2 February 2002, No. 24 - Article 1519-bis and following the Civil Code is applied (two years with the legal conditions).
11.3 The warranty does not cover damage caused by the Customer or wear and tear of the goods due to normal use.
11.4 It is possible that the colours of the natural products in our shop are not always the same. It is known that natural colours can vary. Our products are not mass-produced. Each piece is handmade; as a result, each product is unique.
12. DATA PROTECTION
12.1 Information on data protection and further details can be found here: privacy.
Prevailing Language. The German language version of this agreement shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions if any.
1.1 These terms and conditions of “Slowli Concept” (hereinafter referred to as the “Seller”) apply to all contracts concluded by a consumer (hereinafter referred to as the “Customer”) with the Seller with regard to the goods and/or services presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby objected to unless otherwise agreed.
1.2 Our online shop is aimed exclusively at Customers (B2C).
1.3 A Customer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
2. CONCLUSION OF CONTRACT
2.1 The product descriptions contained in the Seller’s online shop constitute binding offers on the Seller’s part.
2.2 The Customer may accept the offer via the online order form integrated into the Seller’s online shop. When placing an order via the online order form, the Customer, after entering the personal order data, submits a legally binding acceptance of the contractual offer regarding the goods contained in their shopping cart by clicking the button, concluding the ordering process. However, the offer can only be accepted if the Customer accepts these terms and conditions by ticking the box “I have read the general terms and conditions and expressly agree to them”.
2.3 The Seller will send the Customer a confirmation of the order by email.
3. RESERVATION OF OWNERSHIP
3.1 The object of purchase remains the property of the Seller until payment has been made in full.
4. PRICES
4.1 The prices are in EURO including VAT. Any transport costs or additional costs will be indicated in the summary of the order list.
4.2 Products are manufactured to order and will be delivered within 3-6 weeks of the order.
5. TERMS OF PAYMENT
5.1 The Customer has various payment options available, which are indicated on the Seller’s Shipping and Payment webpage.
5.2 If payment in advance has been agreed, payment is due immediately after the conclusion of the contract. Our bank details will be communicated in a separate email.
5.3 If the payment method “PayPal” is selected, the payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms and conditions of use, which can be viewed at https://www.paypal.com/it/webapps/mpp/ua/useragreement-full?locale.x=en_IT. This requires, among other things, that the Customer opens a PayPal account or already has such an account.
6. DELIVERY AND SHIPPING CONDITIONS
6.1 Goods are regularly delivered by mail order and to the delivery address specified by the Customer. When processing the transaction, the delivery address specified in the Seller’s order processing shall be decisive.
6.2 The delivery time can be found in the product description and here.
6.3 For larger pieces, transport to or within the home is not provided. Assembly is not offered. Precise assembly instructions will be supplied.
6.4 If the transport company returns the dispatched goods to the Seller because delivery to the Customer was not possible, the Customer shall bear the costs for the unsuccessful shipment.
6.5 Partial deliveries: We are entitled to make partial deliveries if this is reasonable for the Customer. Additional shipping costs shall only be incurred if expressly agreed.
6.6 Customer collection is not possible.
7. ACCEPTANCE OF GOODS
7.1 When you receive the delivery from the courier service, you should check the following:
a) The package must be intact, undamaged, in dry condition and meet all the requirements of a normal package.
b) The number of packages indicated on the consignment note must correspond to the number of packages handed over to you.
Any irregularities must be reported to the courier immediately. If this does not happen, we will assume that the goods were delivered in proper condition.
7.2 Procedure in case of transport damage to the package:
If you find that the package is damaged when you receive the goods, please proceed as follows:
a) Reject the parcel if you notice damage to the product, even without opening the parcel.
b) Acknowledge receipt only with reservations. Make a note on the consignment note “receipt with reservation” and only then sign for receipt of the goods. This is the only way to be compensated for the damage incurred.
If possible, take a photo of the damage. As soon as you have opened the parcel, check whether the contents are in order. If this is not the case, be sure to get in touch with us immediately.
c) If it is not possible to acknowledge receipt of the parcel only with reservation, then refuse the parcel.
8. DAMAGE DUE TO TRANSPORT
8.1 The Customer is obliged to check the integrity of the goods at the time of delivery, as in clause 7.
8.2 The Seller accepts no responsibility for any damage to the goods occurring after the goods have been handed over from the carrier to the Customer, except for manufacturing defects. (See warranty conditions)
8.3 The Seller is not liable for delays in delivery or for non-delivery of the products if the address has been incorrectly indicated by the Customer or is incorrect. The risk of accidental loss shall pass to the Customer if the Customer defaults. The Seller accepts no liability whatsoever if the goods are delivered late or not at all due to cases of force majeure, such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods or other similar events that prevent the timely performance of the contract in whole or in part.
9. RIGHT OF WITHDRAWAL
9.1 Customers are generally entitled to a right of withdrawal.
9.2 The Customer can find more detailed information on the right of withdrawal here.
10. DISPUTE RESOLUTION
10.1 The European Commission provides a platform for online dispute resolution (OS), which the Buyer can find at http://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court dispute resolution procedure.
11. WARRANTY AND GUARANTEES
11.1 Legal liability for defects applies.
11.2 For consumers, the Legislative Decree of 2 February 2002, No. 24 - Article 1519-bis and following the Civil Code is applied (two years with the legal conditions).
11.3 The warranty does not cover damage caused by the Customer or wear and tear of the goods due to normal use.
11.4 It is possible that the colours of the natural products in our shop are not always the same. It is known that natural colours can vary. Our products are not mass-produced. Each piece is handmade; as a result, each product is unique.
12. DATA PROTECTION
12.1 Information on data protection and further details can be found here: privacy.
Prevailing Language. The German language version of this agreement shall be controlling in all respects and shall prevail in case of any inconsistencies with translated versions if any.